We are a small family business that started our own campervan experience in 1995 when we came to New Zealand for the first time, built our own camper and explored New Zealand for six months.
We loved it so much we decided to make New Zealand our new home and emigrated from the Netherlands to the Rotorua district in 2002.
Now Rotorua Campervans is dedicated to provide you with our personal rental service to help you enjoy your campervan holiday and New Zealand experience.
We offer quality campervans for hire without hidden costs, fully equipped and presented clean and fully serviced.
Thank you for choosing Rotorua Campervans. We are very proud of our product and our reputation, and we have built our business on providing the best possible experience for our customers. Your safety and security are our greatest concerns, so to assist you in making your holiday a wonderful experience, it is important for you to carefully read these terms and conditions. Should you have any questions about these terms and conditions please contact us on rotoruacampervans@gmail.com
For New Zealand locals (residents and permanent residents) bookings:
For detailed conditions, refer to the rental agreement upon vehicle collection.
Please note all prices quoted in this document are in New Zealand Dollars and includes 15% GST (tax). Rates and conditions quoted (also in our brochures and/or documentation) are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed.
To confirm a reservation, we require a deposit of $750 per rental, this can be paid either by credit card, cash, or direct debit. Full payment is due 42 days prior to collection of the vehicle. At the start of the hire, you must give us your credit card details. We may put a hold on your credit card up to the total value of the liability excess.
If any loss occurs, we will charge the loss based on the actual costs to your credit card. All payments shall be made in New Zealand Dollars. A non-refundable 2.5% administration fee will apply for transactions using accepted Visa-, Master- credit and debit cards.
All credit card transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Rotorua Campervans Ltd does not accept any liability for exchange rate variations.
The minimum hire period is:
Low Season
1 May / 30 Sept - 4 days. Low season rates will apply from 7 days rental, booking shorter than 7 days will be charged at high season rates.
Mid Season
1 March / 30 Apr and 1Oct / 30 Nov - 4days. Midseason rates will apply from 7 days rental, booking shorter than 7 days will be charged at high season rates.
High Season
1 Dec / 28 Feb - 14 days
We offer a FREE* first-night stay in our B&B or a FREE* first rental day if you book one of our campervans for at least 14 days and pick up the campervan from our Depot.
*This offer can not be combined with other specials or deals.
This agreement is between Rotorua Campervans Limited (the “Operator”) and the hirer whose particulars are recorded in this agreement (the Hirer”). It is hereby agreed that:
1. The Operator will let and the Hirer will take the Vehicle, details of which are set out on page 1 of the rental agreement of the “Vehicle”, for the term of hire described in this agreement only the people listed on page 1 of the rental agreement will drive the Vehicle.
2. Everyone driving the vehicle must have a valid full NZ or overseas driving licence (translated into English if necessary) that is required for the class of the hired vehicle and is aged 25 or over. Inexperienced drivers (when license held <12 Months) or drivers between 21 and 25 will have and extra excess of NZ$1000 applied.
3. If you believe you have been incorrectly charged or you have any other complaint about your experience, you must inform us by giving us a written complaint within 20 working days.
4. We will aim to resolve all complaints amicably and in good faith.
5. If you are unhappy with the outcome, you have the right to engage in external dispute resolution options.
6.Payment
7. You may also be liable for any relevant additional charges for
8. At the start of the hire, you must give us your credit card details. We may put a hold on your credit card up to the total value of the liability excess. If any loss occurs, we will charge the loss based on the actual costs to your credit card. All payments shall be made in New Zealand Dollars. A non-refundable 2.5% administration fee will apply for transactions using accepted Visa-, Master- credit and debit cards.
9. The Hirer agrees that, during the Rental Period, the Hirer will observe all applicable road rules and other legal requirements in relation to driving in New Zealand and not allow the Vehicle to be driven otherwise than in a prudent and cautious manner.
You must never:
Smoking in the Vehicle. Any smell or evidence of smoking in the Vehicle shall incur a cleaning fee of up to NZ$750.00
Pets. Animals are not permitted inside the Vehicle. Any evidence of pets (pet hair, scratches or pet smell) in the Vehicle shall incur a cleaning fee of NZ$750.00 for any animal-related cleaning.
10. It is your responsibility to ensure that:
11. PROCEDURES IN CASE OF ACCIDENT If the Hirer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
At the accident scene, the Hirer must:
12. You must return the vehicle before or at the end of the hire period to the address set out on page 1 of the rental agreement, or obtain the Operator's consent to the continuation of the hire. Any alteration to the place the Vehicle is returned to may be subject to a charge of up to NZ$1000.00 Failure to return the Vehicle at the agreed time and/or day will incur a late fee of NZ$150 per day payable in addition to the daily rental rate for each day until the Vehicle is returned
The Vehicle must be returned:
13. We will make sure the vehicle is in a safe and roadworthy condition and displays a valid and current Certificate of Fitness.
14. The Operator shall be responsible for all ordinary and extraordinary costs of running the Vehicle during the term of the hire except to the extent that by the terms of this agreement those costs are payable by the Hirer.
15. If the vehicle needs repair or replacement, we will discuss your options with you to minimise your inconvenience.
16. All Vehicles are registered with the Automobile Association (AA) for 24-hour roadside assistance. This service covers any mechanical faults with the Vehicle. The AA does not cover the following and the associated costs will be the responsibility of the Hirer:
17. All non-mechanical call-outs to the AA will incur a call-out charge to the Hirer.
18. The Operator's liability extends only to the refund of hire charges for any full days of Vehicle use lost due to a mechanical breakdown. No responsibility for out of pocket expenses, accommodation charges or meals resulting from a breakdown or accident will be accepted. If the Vehicle is damaged to the extent that it cannot be driven, the Operator shall endeavour to exchange the Vehicle. Provision of an exchange vehicle is subject to availability and Hirer's location.
19. The Hirer may make amendments to a confirmed booking with not less than at least 42 days notice from the date of the agreed commencement of the rental period subject to the Rental Company having the alternative capacity and alternative booking dates available. Each booking reservation amendment will be charged according to the currently valid price list. After confirmation of the booking reservation, subsequent or further changes are not permitted.
Confirmed hires subsequently cancelled incur a cancellation fee as below:
Up to 42 days prior to pick up date --100% of the deposit
Within 42 days of your pick up date -- 50% of total rental rates
Within 21 days of your pick up date -- 100% of total rental rates
No show-- 100% of total rental rates
In all cases, the minimum amount retained is the deposit.
Refunds
Regretfully no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.
20. The Operator may cancel the hire agreement and take immediate possession of the Vehicle if:
21. If the Operator cancels the hire agreement, then no refund will be given.
22. The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the Operator and the rights of the Hirer under this agreement.
23. If the reserved Vehicle is not available for reasons outside the Operator’s control, then the reserved Vehicle may be substituted with a comparable or superior Vehicle at no extra cost to the Hirer. Such Vehicle substitution shall not constitute a breach of contract and does not entitle the Hirer to any form of a refund. If no substitute Vehicle is available to the Hirer, the Operator’s liability shall be limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the Hirer), the Operator’s liability shall be limited to the hire charge for the remainder of the term of hire.
24. If we reasonably believe that your driving will likely cause danger to yourself or anyone else, we may:
25. We may cancel this agreement if you breach clauses 1, 2, 9 or 10. If so, no refund will be given.
26. We will collect, hold and use your personal information for purposes related to the hire of the vehicle. We may disclose such personal information to third parties legitimately seeking to recover debts incurred as a result of your use of the vehicle. A Global Positioning System (GPS) may be installed for safety and insurance purposes.
27. You retain rights of access to, and correction of, your personal information.
28. You are liable for any:
29. Our fleet is insured under a policy of motor vehicle insurance (“Policy”) from a person or company licensed to carry on insurance business in New Zealand under the Insurance (Prudential Supervision) Act 2010.
30. Please note that we are not providing insurance services to you. We are only managing the insurance provided under the Policy. We reserve the right to decide whether to claim under the Policy. If the vehicle is damaged, you must contact us at once and only deal with us.
31. Everyone named on page 1 of the rental agreement is covered against the losses set out under the Policy.
32. You are insured under the Policy up to the value of $1,000,000.
33. You can make your own insurance arrangements but you will be responsible to claim your paid excess to us to your insurance and we can not guaranty that your insurance will cover your paid excess to us.
34. Your excess: If you do or do not choose to make your own insurance arrangements, you still must pay an excess contribution to us. This is the amount you must contribute towards the cost of repair or replacement of the vehicle.
35. No excess: If you choose to pay the full excess waiver fee then you do not have to pay the excess contribution under clause 34
36. What is not covered under the Policy, regardless of whether you have paid the excess waiver fee. You will not be covered under the Policy and will have to pay for all costs referred to in clause 28 if:
The costs of any damage will include the cost of repairing the damage, and, where the damage is the Customer’s fault, the cost of the daily rental rate for the period the Vehicle is being repaired. A processing fee and associated damage assessment fees are applicable per claim.
Driving campervans on certain roads in New Zealand can be both difficult and dangerous. Accordingly, to protect customers’ safety, Rotorua Campervans limits the roads our customers can travel on.
Road restrictions apply as follows:
Vehicles may only be driven on sealed/bitumen or well-maintained roads. The only exception to this is a reasonable use of access roads limited to a maximum of twelve kilometres in length to recognised campgrounds and major tourist attractions.
Vehicles are not permitted to be driven on:
Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), Te Urewera National Park ( the gravel road between Murupara and Lake Waikaremoana motor camp) and all ski field access roads (from 01 June to 31 October) or any un-sealed road and un-metalled roads or any beach whatsoever. The Customer is responsible for all damage if travelling on these roads. We strongly recommend that you check for current road restrictions and closures during your rental by visiting the New Zealand Transport Agency’s website at www.nzta.govt.nz.
37. You will be liable for the following infringement offences committed during the hire:
38. If you commit an infringement offence, you must pay any infringement fee and costs due.
39. We may elect to transfer liability for any infringement offence from us as the registered owner of the vehicle to you as the driver. If so, we will pass on your name, address, date of birth, and driver licence number to the relevant infringement authority, and charge an administration fee of $50 to cover the cost of transferring liability.
40. If we receive an infringement notice or reminder notice of an infringement offence committed during the hire, we will send you a copy of the notice and this agreement within five working days.
41. After receiving an infringement notice, we will let you know that your credit card may be charged the set infringement fee and an administration cost of up to $50 for not paying the fee yourself once we receive the reminder notice.
42. If we only receive the reminder notice, we will let you know that your credit card may be charged the set infringement fee and administration cost because you have not paid before we will charge you.
43. You are entitled to:
44. Terms and conditions, as well as rates quoted, are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed except where clause 19 applies.
45. The Hirer releases the Operator and its employees and agents from any liability to the Hirer (regardless of who is at fault) for any loss, damage or injuries incurred by the Hirer by reason of rental, possession or use of the Vehicle or storage of personal belongings at the Operator’s premises.
46. The Operator may assist the Hirer with the installation of child restraints. However, the Operator will not be liable for any loss, damage or injury incurred by the Hirer in relation to child restraints. It is the legal responsibility of the child’s parent or guardian to ensure that their child is properly restrained at all times when the vehicle is in motion.
47. Luggage can be stored at our rental location free of charge. Luggage handed over to Rotorua Campervans for storage is done so at the owner’s own risk and Rotorua Campervans accepts no responsibility for any damage or loss of luggage.
Rotorua Campervans strongly recommends that the Customer takes out personal travel insurance to cover any injury or loss.
Hirer’s Responsibilities and Liability to the Operator
Before the hire has commenced, it is the Hirer’s responsibility to ensure that:
50. Once the hire has commenced, the Hirer has full responsibility for the bike and any damage the bike may cause to the Vehicle or third party. The Hirer is responsible for the repair or replacement cost for damage to, or loss of, the bike and its accessories. This includes (but is not limited to) damage or scratches to the Vehicle, buckled wheels, and missing parts and accessories and the bike rack.
If you wish to proceed please request an 'obligation free' availability check.
Availability and a personal quote will be sent to you.
Please allow 24 hours to take time zone differences into account.
Quotes are valid for 7 days from the issue but are subject to availability of the Vehicle.